Contact information

Contact Us

We are here to help with questions about Niluoshi products, orders, shipping, returns, refunds, and other customer service requests.

Niluoshi

Brand: Niluoshi

Legal Business Name:
Yiwu Niluoshi Trading Co., Ltd.

U.S. Warehouse & Customer Service Center

1300 Meridian St N, Suite 200A
Huntsville, AL 35801
United States

Customer Service

Email: service@niluoshi.shop

Phone: +1 (256) 223-8736

Business Hours

Monday–Friday
9:00 AM–6:00 PM
Eastern Time

We aim to respond to customer inquiries during our regular business hours.

How We Can Help

You can contact us regarding:

Product information;
Order status;
Shipping and delivery;
Returns and refunds;
Damaged or defective products;
Incorrect orders;
Order cancellation requests;
Payment-related questions;
General customer service inquiries.

For questions about an existing order, please include your order number in your message so that we can assist you more efficiently.

Order Cancellation Requests

If you need to request cancellation of an order, please contact us as soon as possible at:

service@niluoshi.shop

Cancellation requests can generally only be processed before an order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible. In that case, you may request a return in accordance with our Return & Refund Policy.

Returns and Refunds

If you need to return a product or request a refund, please contact us before sending the product back.

Our customer service team will provide instructions regarding the applicable return process.

Please do not send a return package to an address unless the address has been provided or approved by Niluoshi customer service for your specific return.

For complete information, please review our Return & Refund Policy.

Shipping Questions

Niluoshi currently ships products only to eligible delivery addresses within the United States.

Our daily order cutoff time is 17:00 Pacific Time.

Orders placed after the daily cutoff time may begin processing on the next business day.

For complete information about order processing, shipping charges, delivery estimates, and shipping restrictions, please review our Shipping Policy.

Contact Form

If a contact form is available on our website, customers may use the form to submit questions or requests.

Please provide accurate contact information and, when applicable, your order number so that we can respond to your request.

We only request information reasonably necessary to handle your inquiry or provide customer service.

For information about how personal information is collected and used, please review our Privacy Policy.