Shipping policy

Last Updated: July 13, 2026

Thank you for shopping with Niluoshi.

This Shipping Policy explains where we ship, our shipping charges, processing and delivery times, tracking information, and how customers can request assistance with a shipment. Please review this policy before placing an order.

1. Shipping Destinations

Niluoshi currently sells and ships products only to eligible addresses within the United States.

We do not currently ship to:

  • Countries or regions outside the United States;
  • International freight-forwarding or package-forwarding addresses;
  • P.O. Boxes, APO/FPO addresses, or addresses that cannot be verified by our shipping carriers.

Shipping availability is determined by the address entered during checkout. If no shipping method is available for an address, we are currently unable to deliver to that destination.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

2. Shipping Charges

Eligible Merchandise Subtotal Standard Shipping Charge
Below $25 USD $8 USD
$25 USD or More Free

Orders with an eligible merchandise subtotal of $25 USD or more qualify for Free Standard Shipping.

Orders with an eligible merchandise subtotal below $25 USD are charged a fixed standard shipping fee of $8 USD.

The applicable shipping charge will be displayed in the shopping cart and during checkout before payment is completed.

If a discount reduces the eligible merchandise subtotal below $25 USD, the $8 USD shipping charge may apply.

3. Order Processing Time

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding U.S. public holidays.

Orders placed on weekends or public holidays will begin processing on the next available business day.

Processing time is separate from shipping transit time.

4. Estimated Transit and Delivery Time

After an order has been processed and handed to the shipping carrier, standard transit normally takes approximately 5–8 business days.

The estimated total delivery time is generally:

1–3 business days for processing, plus 5–8 business days for transit.

Most eligible orders are therefore expected to arrive within approximately 6–11 business days after payment is confirmed.

Delivery times are estimates and are not guaranteed. Actual delivery may vary because of:

  • Delivery destination;
  • Carrier operations;
  • Weather conditions;
  • Public holidays;
  • Address verification;
  • Transportation disruptions;
  • High shipping volumes;
  • Events outside our reasonable control.

5. Manufacturing and Shipping Origin

Niluoshi products are manufactured at our facility in Yiwu, Zhejiang, China.

Manufacturing Address:

3F, Unit 3, Bldg. 80
Zongtang District 1, Jiangdong St.
Yiwu, Zhejiang 322000
China

Products are transferred to our United States fulfillment operations and delivered to eligible U.S. addresses.

Our products are made in China and shipped to customers within the United States.

6. Shipping Carriers

Orders may be shipped through one or more of the following carriers:

  • USPS
  • UPS
  • FedEx
  • YunExpress and local delivery partners

The carrier used depends on the destination and package size.

7. Order Confirmation

After an order is successfully placed, customers will receive an order confirmation email that may include:

  • Order number;
  • Products and quantities ordered;
  • Billing and shipping information;
  • Merchandise subtotal;
  • Shipping charge;
  • Applicable sales tax;
  • Final payment amount.

Customers should review the order confirmation promptly and contact us if any information is incorrect.

8. Shipment Confirmation and Tracking

When tracking information becomes available, we will send a shipment confirmation email containing:

  • Tracking number; or
  • Tracking link.

Tracking information may take approximately 24–72 hours to update after the package has been transferred to the carrier.

9. Shipping Address Requirements

Customers must provide:

  • Recipient's full name;
  • Street address;
  • Apartment, suite, or unit number when applicable;
  • City;
  • State;
  • ZIP code;
  • Valid telephone number;
  • Valid email address.

Niluoshi is not responsible for delays, failed deliveries, or returned packages caused by incorrect or incomplete information provided by the customer.

10. Address Changes

Customers should contact us as soon as possible if they need to request a shipping address change.

Address changes are not guaranteed once an order has entered processing or has been shipped.

11. Undeliverable or Returned Packages

A package may be returned because of:

  • Incorrect or incomplete address;
  • Unclaimed shipment;
  • Repeated unsuccessful delivery attempts;
  • Carrier access restrictions;
  • Refusal of delivery.

If a package is returned because of incorrect information provided by the customer, an additional shipping charge may apply before reshipment.

12. Delayed Shipments

Carrier delays may occasionally occur after an order has been shipped.

If tracking has not updated for an extended period, please contact us with the order number and tracking details. We will review the available information and assist with a carrier inquiry when appropriate.

13. Packages Marked as Delivered

If tracking shows that a package has been delivered but the customer cannot locate it, the customer should:

  • Check the mailbox or delivery location;
  • Ask household members or neighbors;
  • Allow up to 48 hours in case the carrier updated the status before final placement;
  • Contact the shipping carrier directly;
  • Contact Niluoshi customer service.

14. Lost or Damaged Shipments

If an order appears to be lost in transit or arrives damaged, please contact us promptly.

Please provide:

  • Order number;
  • Description of the issue;
  • Photographs of the package;
  • Photographs of the product;
  • Photograph of the shipping label when available.

If the shipment is confirmed to be lost, damaged, or incorrect because of our error, we will provide an appropriate resolution in accordance with our Return & Refund Policy.

15. Taxes and Additional Charges

Orders are sold and delivered only to customers within the United States.

Applicable sales tax, when required, will be calculated and displayed during checkout.

Because customer orders are dispatched within the United States, customers are generally not expected to pay import duties or customs fees.

16. Order Cancellations

Customers may request cancellation before an order has been processed or shipped.

Once an order has shipped, it cannot be canceled. The customer may request a return after delivery in accordance with our Return & Refund Policy.

17. Contact Information

Niluoshi Customer Service

Email: service@niluoshi.shop
Phone: +1 (256) 223-8736

U.S. Service Address:
1300 Meridian St N
Suite 200A
Huntsville, AL 35801
United States

Manufacturing Address:
3F, Unit 3, Bldg. 80
Zongtang District 1, Jiangdong St.
Yiwu, Zhejiang 322000
China

This U.S. address is our customer service and communication address and should not automatically be used as a return address or fulfillment warehouse unless our customer service team provides written authorization.