Shipping policy

Shipping Policy

Brand: Niluoshi
Legal Business Name: Yiwu Niluoshi Trading Co., Ltd.
Last Updated: August 26, 2026

Thank you for shopping with Niluoshi.

This Shipping Policy explains where we ship, available shipping charges, order processing times, estimated delivery times, shipping address requirements, tracking, and shipment-related assistance.

Please review this policy before placing an order.

1. Shipping Destinations

Niluoshi currently sells and ships products to eligible delivery addresses within the United States.

At this time, we do not ship to countries or regions outside the United States.

Shipping availability is determined by the delivery address entered during checkout. If a shipping method is not available for a particular address, we are currently unable to deliver to that destination.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

We currently do not ship to:

Addresses outside the United States;
P.O. Boxes;
APO/FPO addresses;
International freight-forwarding or package-forwarding addresses;
Addresses that cannot be verified or serviced by our shipping carrier.

2. Shipping Charges

Our standard shipping charges are based on the eligible merchandise subtotal of the order.

Eligible Merchandise Subtotal	Standard Shipping
Below $25 USD	$8 USD
$25 USD or more	Free

Orders with an eligible merchandise subtotal of $25 USD or more qualify for Free Standard Shipping.

Orders with an eligible merchandise subtotal below $25 USD are charged a fixed standard shipping fee of $8 USD.

The applicable shipping charge will be displayed in the shopping cart and at checkout before payment is completed.

If a discount, promotion, or other adjustment reduces the eligible merchandise subtotal below $25 USD, the $8 USD standard shipping charge may apply.

3. Daily Order Cutoff Time

Our daily order cutoff time is 17:00 Pacific Time.

Orders placed at or before the daily cutoff time will normally be considered for processing on the same business day, subject to successful payment confirmation and order verification.

Orders placed after the daily cutoff time may begin processing on the next business day.

Our daily order cutoff time does not guarantee same-day shipment.

Orders may require additional processing time for payment verification, address verification, inventory confirmation, or other order-related checks.

4. Order Processing Time

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding applicable U.S. public holidays.

Orders placed after the daily cutoff time, on weekends, or on public holidays may begin processing on the next available business day.

Order processing time is separate from shipping transit time.

5. Estimated Delivery Time

After an order has been processed and handed over to the shipping carrier, standard delivery within the United States normally takes approximately 5–8 business days.

The estimated overall delivery time is generally:

1–3 business days for order processing + 5–8 business days for shipping transit.

Therefore, most eligible orders are expected to arrive within approximately 6–11 business days after successful payment confirmation.

Delivery times are estimates only and are not guaranteed.

Actual delivery times may vary depending on:

Delivery location;
Carrier operations;
Weather conditions;
Public holidays;
Address verification;
Transportation disruptions;
Seasonal or high-volume periods;
Events outside our reasonable control.

6. U.S. Warehouse and Customer Service Center

Niluoshi operates a U.S. warehouse and customer service center at:

Niluoshi U.S. Warehouse & Customer Service Center
1300 Meridian St N, Suite 200A
Huntsville, AL 35801
United States

This location supports U.S. order fulfillment and customer service operations.

Orders may be fulfilled from our U.S. warehouse depending on inventory availability, product, destination, and fulfillment requirements.

The fulfillment location for a particular order may vary based on inventory and operational requirements.

7. Order Confirmation

After an order is successfully placed, customers will receive an order confirmation by email.

The order confirmation may include:

Order number;
Products and quantities ordered;
Shipping information;
Merchandise subtotal;
Shipping charge;
Applicable taxes;
Total payment amount.

Customers should review their order confirmation promptly.

If any information is incorrect, customers should contact Niluoshi customer service as soon as possible.

8. Shipment Confirmation and Tracking

Once an order has been shipped and tracking information becomes available, Niluoshi will send a shipment confirmation email containing the applicable tracking information.

Tracking information may take approximately 24–72 hours to become active or update after the package has been transferred to the carrier.

Customers can use the tracking information provided in the shipment confirmation email to monitor the delivery status.

9. Shipping Address Requirements

Customers must provide accurate and complete delivery information, including:

Recipient's full name;
Street address;
Apartment, suite, or unit number, if applicable;
City;
State;
ZIP code;
Valid telephone number;
Valid email address.

Niluoshi is not responsible for delivery delays, failed deliveries, or returned packages caused by incorrect, incomplete, or unverifiable information provided by the customer.

10. Address Changes

If you need to change your shipping address, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate an address change before the order is processed or shipped.

However, address changes cannot be guaranteed once an order has entered processing or has been shipped.

Please contact us immediately if you discover an error in your shipping address.

11. Undeliverable or Returned Packages

A package may be returned to the sender because of:

Incorrect or incomplete shipping information;
An invalid or unverifiable address;
An unclaimed shipment;
Repeated unsuccessful delivery attempts;
Carrier access restrictions;
Refusal of delivery.

If a package is returned because of incorrect or incomplete information provided by the customer, additional shipping charges may apply if reshipment is requested.

12. Delayed Shipments

Although we work to provide timely delivery, carrier delays may occasionally occur after an order has been shipped.

If tracking information has not updated for an extended period, please contact us with your order number and tracking information.

We will review the available shipment information and provide reasonable assistance with the carrier when appropriate.

Shipping delays caused by carriers, severe weather, transportation disruptions, holidays, or other events outside our reasonable control do not constitute a failure to provide the ordered product.

13. Packages Marked as Delivered

If the carrier's tracking information shows that a package has been delivered but you cannot locate it, please:

Check your mailbox, front door, porch, or other normal delivery location;
Check with household members or others who may have accepted the package;
Check with nearby neighbors when appropriate;
Contact the shipping carrier using the tracking information;
Contact Niluoshi customer service for assistance.

Please contact us as soon as reasonably possible if you believe a delivered package is missing.

14. Lost, Damaged, or Incorrect Shipments

If your order appears to be lost in transit, arrives damaged, or contains an incorrect product, please contact Niluoshi customer service as soon as possible.

Please provide:

Order number;
Description of the issue;
Photographs of the product;
Photographs of the packaging;
Photograph of the shipping label, when available.

After reviewing the information, we may provide an appropriate resolution in accordance with our Return & Refund Policy.

Depending on the circumstances, an appropriate resolution may include a replacement, refund, or other reasonable solution.

15. Taxes and Additional Charges

Orders are sold and delivered to eligible customers within the United States.

Applicable sales tax, when required, will be calculated and displayed during checkout.

Customers will be shown applicable charges before completing payment.

Because Niluoshi's U.S. orders are intended for delivery within the United States, customers should review the final checkout total before placing an order.

16. Order Cancellation

Customers may request cancellation before an order has been processed or shipped.

To request a cancellation, please contact us as soon as possible at:

Email: service@niluoshi.shop

Once an order has been shipped, it cannot be canceled.

After shipment, customers may request a return in accordance with our Return & Refund Policy.

17. Customer Service

If you have questions about shipping, order processing, tracking, delivery, or an existing order, please contact us.

Niluoshi
Legal Business Name: Yiwu Niluoshi Trading Co., Ltd.

U.S. Warehouse & Customer Service Center:
1300 Meridian St N, Suite 200A
Huntsville, AL 35801
United States