Privacy Policy

Brand: Niluoshi
Legal Business Name: Yiwu Niluoshi Trading Co., Ltd.
Last Updated: August 26, 2026

Niluoshi ("Niluoshi," "we," "us," or "our") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what information we may collect when you visit or use our website, place an order, contact us, or otherwise interact with Niluoshi, how we use that information, when information may be shared with service providers, and the choices that may be available to you.

By using our website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us when you use our website or communicate with us.

Depending on how you interact with Niluoshi, this information may include:

Contact Information

• Full name;
• Email address;
• Telephone number;
• Billing address;
• Shipping address.

Order Information

When you place an order, we may collect information necessary to process and fulfill the order, including:

• Products purchased;
• Product quantities;
• Order number;
• Billing information;
• Shipping information;
• Order status;
• Refund or return information;
• Communications relating to your order.

Customer Service Information

If you contact us, we may collect the information you provide in your communication, including:

• Your name;
• Email address;
• Phone number;
• Order number;
• Details of your inquiry;
• Information or photographs you provide to help us resolve an issue.

Technical and Usage Information

When you visit our website, certain technical information may be collected automatically by our website, Shopify, hosting providers, analytics services, advertising services, or other technologies used on the website.

This information may include:

• IP address;
• Browser type;
• Device type;
• Operating system;
• General geographic information derived from IP address;
• Pages visited;
• Referring website;
• Approximate time spent on pages;
• Website interactions;
• Cookies and similar technologies.

The information actually collected may depend on the services and technologies enabled on our website.

2. How We Use Personal Information

We may use personal information for legitimate business purposes, including:

• Processing and fulfilling orders;
• Processing payments through applicable payment providers;
• Delivering purchased products;
• Providing order confirmations and shipping updates;
• Providing customer service;
• Responding to questions and requests;
• Processing returns, refunds, exchanges, and cancellations;
• Verifying orders and preventing fraudulent transactions;
• Maintaining website security;
• Improving our website, products, services, and customer experience;
• Understanding website usage and performance;
• Sending service-related communications;
• Complying with applicable laws and legal obligations;
• Establishing, exercising, or defending legal rights;
• Carrying out other purposes disclosed to you at the time information is collected.

We do not use personal information for purposes that are materially incompatible with the purposes described in this Privacy Policy without providing appropriate notice when required by applicable law.

3. Payment Information

When you make a purchase, payment information may be processed by the payment provider selected and available through our Shopify checkout.

Niluoshi does not need to directly store complete payment card information in order to process an order.

Payment providers may collect and process payment information according to their own privacy policies and terms.

Customers should review the privacy practices of the payment provider used during checkout.

Our checkout process uses security measures designed to protect information transmitted during payment and order processing.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small data files that may be stored on your device when you visit a website.

We may use cookies and similar technologies for purposes such as:

• Keeping the website functioning properly;
• Remembering shopping cart or website preferences;
• Understanding website traffic and usage;
• Improving website performance;
• Measuring marketing or advertising performance;
• Supporting relevant website functionality.

Some cookies may be placed or controlled by third-party service providers that provide services to Niluoshi.

You may be able to manage or disable certain cookies through your browser settings.

Disabling certain cookies may affect the functionality of portions of the website.

5. Shopify and Service Providers

Niluoshi operates its online store using Shopify and may use other third-party service providers to support website operations and business activities.

Depending on the services enabled on our website, third-party providers may process information for purposes such as:

• Website hosting and operation;
• Payment processing;
• Order fulfillment;
• Shipping and delivery;
• Customer support;
• Website analytics;
• Fraud prevention;
• Advertising and marketing;
• Email communications;
• Technical security.

These providers may only receive information reasonably necessary to perform the services they provide, subject to their applicable terms and privacy practices.

6. Information Sharing

We may share personal information with service providers and other parties when reasonably necessary to operate our business and provide services to customers.

For example, information may be shared with:

• Payment processors;
• Shopify and technology providers;
• Shipping carriers;
• Order fulfillment providers;
• Customer service providers;
• Website analytics providers;
• Advertising or marketing service providers;
• Fraud prevention and security providers;
• Professional advisers;
• Government authorities or law enforcement when legally required.

We do not sell customers' personal information to third parties for their independent commercial use.

Where required by applicable law, we will provide additional disclosures regarding the categories of information shared and the purposes for such sharing.

7. Shipping and Delivery Information

To fulfill an order, we may need to provide relevant customer information to shipping carriers and fulfillment providers.

This may include:

• Recipient name;
• Shipping address;
• Telephone number;
• Email address;
• Order number;
• Shipment-related information.

This information is used to deliver the products ordered by the customer and to provide shipment-related services.

8. Customer Communications

If you contact Niluoshi by email, telephone, contact form, or another available communication method, we may retain the information necessary to respond to your request and maintain customer service records.

We may use your contact information to:

• Respond to your inquiry;
• Provide order support;
• Resolve complaints;
• Process returns or refunds;
• Communicate important information about an order;
• Maintain records of customer service interactions.

Service-related communications may be sent when reasonably necessary to manage an order or customer request.

9. Marketing Communications

Where permitted by applicable law, Niluoshi may send promotional communications about products, promotions, or other store-related information.

You may unsubscribe from promotional email communications by using the unsubscribe mechanism included in the applicable message.

Unsubscribing from promotional communications does not necessarily stop service-related communications, such as order confirmations, shipping updates, refund notifications, or other necessary transaction-related messages.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Completing transactions;
• Providing customer service;
• Maintaining business and transaction records;
• Resolving disputes;
• Preventing fraud;
• Complying with legal, accounting, tax, and regulatory obligations;
• Enforcing our agreements.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

When personal information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.

11. Data Security

Niluoshi takes reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or method of electronic storage is completely secure.

Therefore, we cannot guarantee absolute security of information transmitted to or stored by our website or service providers.

Customers should also take reasonable precautions when using the Internet, including protecting their account credentials and avoiding sharing sensitive information through unsecured communication channels.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, services, payment providers, social media platforms, or other external resources.

If you follow a third-party link, you will leave the Niluoshi website.

Niluoshi is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage customers to review the applicable privacy policy of each third-party service before providing personal information.

13. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly request or intentionally collect personal information from children in violation of applicable law.

If a parent or legal guardian believes that a child has provided personal information to us in a manner that violates applicable law, please contact us so that we can review the request and take appropriate action where required.

14. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include, where applicable:

• The right to request access to personal information;
• The right to request correction of inaccurate information;
• The right to request deletion of certain information;
• The right to request information about how personal information is used or disclosed;
• The right to opt out of certain marketing communications;
• Other rights provided by applicable privacy laws.

These rights are subject to applicable legal limitations and exceptions.

To submit a privacy-related request, please contact us using the contact information below.

We may need to verify your identity before completing certain requests in order to protect customer information from unauthorized disclosure.

15. California and Other U.S. State Privacy Rights

Certain U.S. states provide residents with specific privacy rights.

Depending on your state of residence and applicable law, you may have additional rights regarding the collection, use, disclosure, or deletion of personal information.

If you believe you have a privacy right under applicable state law and would like to submit a request, please contact us.

We will review the request and respond in accordance with applicable law.

We do not sell customers' personal information for independent third-party commercial purposes.

16. International Visitors

Niluoshi currently sells and ships products only to eligible addresses within the United States.

Visitors may nevertheless access our website from other locations.

If you access our website from outside the United States, your information may be processed by service providers in locations where they operate, subject to applicable law and the terms of those service providers.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website functions, services, legal requirements, or privacy practices.

When we make changes, we will update the "Last Updated" date at the beginning of this policy.

We encourage customers to review this Privacy Policy periodically.

18. Contact Us

If you have questions about this Privacy Policy, want to submit a privacy request, or have concerns about how your personal information is handled, please contact us.

Niluoshi
Legal Business Name: Yiwu Niluoshi Trading Co., Ltd.

U.S. Warehouse & Customer Service Center:
1300 Meridian St N, Suite 200A
Huntsville, AL 35801
United States

Email: service@niluoshi.shop

Phone: +1 (256) 223-8736

Business Hours:
Monday–Friday
9:00 AM–6:00 PM (Eastern Time)

Please include sufficient information to help us understand and respond to your request.