Refund policy

Return & Refund Policy

Brand: Niluoshi
Legal Business Name: Yiwu Niluoshi Trading Co., Ltd.
Last Updated: August 26, 2026

Thank you for shopping with Niluoshi.

We want you to have a clear understanding of our return and refund procedures before placing an order. This Return & Refund Policy explains when an item may be returned, how to request a return, who is responsible for return shipping costs, how refunds are processed, and how damaged, defective, or incorrect items are handled.

Please review this policy before placing your order.

1. Return Window

Niluoshi accepts eligible return requests within 30 calendar days from the date the order is delivered.

To be eligible for a return, you must contact us within 30 calendar days after delivery and receive return instructions before sending the product back.

Products returned without prior approval may not be accepted.

2. Return Eligibility

To qualify for a return, the product must generally meet the following conditions:

The return request is submitted within 30 calendar days after delivery;
The product is unused and unworn;
The product is in its original condition;
The product is not damaged as a result of customer use;
The product is clean and free from stains, odors, or other signs of use;
Original product tags, labels, and packaging are included when applicable;
The product is returned in a condition that allows it to be resold.

For hygiene and safety reasons, certain products may not be eligible for return if they have been worn, used, washed, altered, or otherwise handled in a way that makes them unsuitable for resale.

3. Non-Returnable Items

Unless the item is defective, damaged, or incorrectly shipped, the following items may not be eligible for return:

Products that have been worn or used;
Products that have been washed or altered;
Products damaged after delivery due to customer use;
Products missing original tags or required packaging when such packaging is necessary for resale;
Products returned after the applicable 30-day return period;
Gift cards or other items that are clearly identified as non-returnable at the time of purchase.

If a product is defective, damaged during delivery, or incorrectly shipped, please contact us even if the product would otherwise be considered non-returnable.

4. How to Request a Return

Before returning any product, please contact Niluoshi customer service.

Send your return request to:

Email: service@niluoshi.shop

Please include:

Order number;
Customer name;
Email address used for the order;
Product name;
Reason for the return;
Photographs of the product, when applicable;
Photographs of the packaging or shipping label, when applicable.

Our customer service team will review the request and provide return instructions if the return is approved.

Please do not send a return package to the U.S. warehouse address or any other address until we provide return instructions.

5. Return Shipping Costs

For returns due to change of mind, incorrect size selection, preference, or other reasons not caused by Niluoshi, the customer is generally responsible for the return shipping cost.

The original shipping charge, if any, may not be refundable for a customer-initiated return unless required by applicable law or otherwise stated by Niluoshi.

For products that are defective, damaged during delivery, or incorrectly shipped, Niluoshi will review the issue and, when the issue is confirmed to be our responsibility, provide an appropriate return or replacement solution.

We will not charge the customer for return shipping when the return is required because Niluoshi sent an incorrect item or the product arrived defective or damaged, subject to verification.

6. Damaged Products

If your product arrives damaged, please contact us as soon as reasonably possible after delivery.

Please provide:

Order number;
Description of the damage;
Clear photographs of the product;
Clear photographs of the outer packaging;
Photograph of the shipping label, when available.

We may request additional information or photographs to determine whether the damage occurred during transportation or resulted from another cause.

After review, we may offer an appropriate resolution, which may include a replacement, refund, or other reasonable solution.

7. Defective Products

If you receive a product with a manufacturing defect or another defect that existed when you received the product, please contact us as soon as possible.

Please provide your order number and photographs or other information that reasonably demonstrates the defect.

After reviewing the issue, Niluoshi may provide:

A replacement;
A refund;
A return and replacement;
Another appropriate resolution.

The available resolution depends on the nature of the defect and the circumstances of the order.

8. Incorrect or Missing Items

If you receive an item that is different from what you ordered, or if an item is missing from your order, please contact us as soon as possible.

Please provide:

Order number;
Product received;
Product originally ordered;
Photographs of the received product;
Photograph of the shipping label, when available.

If the error is confirmed to be caused by Niluoshi, we will work with you to provide an appropriate resolution, which may include sending the correct product, providing a replacement, or issuing a refund.

9. Return Inspection

After a returned product is received, Niluoshi may inspect the item to confirm that it meets the return eligibility requirements.

A refund may be delayed until the returned product has been received and reviewed.

If the returned product does not meet the requirements of this policy, we may decline the return or refund, subject to applicable law.

10. Refunds

Once an approved return has been received and inspected, we will process the applicable refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

After Niluoshi processes the refund, the time required for the funds to appear in the customer's account depends on the customer's payment provider, bank, or card issuer.

Niluoshi does not control the processing time of the customer's bank or payment provider.

11. Refund Amount

For an approved return caused by customer preference or change of mind, the refund generally covers the eligible merchandise amount approved for return.

Original shipping charges, if any, may not be refundable unless required by applicable law or otherwise stated by Niluoshi.

For confirmed defective, damaged, or incorrectly shipped products, Niluoshi will provide an appropriate refund or replacement solution based on the circumstances.

Any refund amount will be communicated to the customer before the refund is processed when the amount differs from the original merchandise amount.

12. Exchanges

Niluoshi may offer an exchange or replacement when appropriate.

Because product inventory may change, a requested replacement or exchange cannot always be guaranteed.

If the requested replacement product is unavailable, we may provide another appropriate resolution, such as a refund.

13. Order Cancellation

Customers may request cancellation before an order has been processed or shipped.

To request a cancellation, please contact us as soon as possible at:

service@niluoshi.shop

Once an order has been shipped, it cannot be canceled.

After shipment, the customer may request a return in accordance with this Return & Refund Policy.

14. Refused or Unclaimed Packages

If an order is refused or remains unclaimed and is returned to us, this does not automatically constitute an approved return.

Please contact Niluoshi customer service before refusing delivery if you no longer want the product.

Any refund or reshipment will be handled according to the circumstances of the order and this policy.

15. Return Address

Returns must be sent only to the return address provided by Niluoshi customer service after the return request has been approved.

Do not send a return package to the U.S. warehouse and customer service center unless Niluoshi specifically instructs you to do so.

This is necessary because the appropriate return location may vary depending on the product and the circumstances of the return.

16. Fraudulent or Abusive Return Activity

Niluoshi reserves the right to review return activity for signs of fraud, abuse, repeated unreasonable returns, or other activity inconsistent with this policy.

We may take appropriate action when there is reasonable evidence of fraudulent or abusive return activity, subject to applicable law.

This does not affect a customer's statutory rights.

17. Statutory Rights

Nothing in this Return & Refund Policy is intended to limit any rights or remedies that cannot legally be excluded or restricted under applicable law.

Where applicable law provides a customer with additional rights, those rights remain unaffected.

18. Contact Information

For return, refund, cancellation, damaged-product, defective-product, or incorrect-order questions, please contact:

Niluoshi
Legal Business Name: Yiwu Niluoshi Trading Co., Ltd.

U.S. Warehouse & Customer Service Center:
1300 Meridian St N, Suite 200A
Huntsville, AL 35801
United States