Refund policy

Last Updated: July 13, 2026

Thank you for shopping with Niluoshi. Customer satisfaction is important to us. Please read this Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

We accept returns within 30 calendar days of the delivery date.

To be eligible for a return, the item must:

  • Be unused, unworn, and unwashed;
  • Be in its original condition;
  • Include original tags and packaging;
  • Not be damaged by misuse, improper handling, or normal wear and tear.

Proof of purchase or order confirmation is required for all returns.

2. Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

  • Final sale or clearance items;
  • Gift cards;
  • Personalized or customized products;
  • Items marked as non-returnable on the product page;
  • Products that have been used, washed, altered, or damaged after delivery;
  • Intimate apparel, underwear, and hygiene-related products for health and safety reasons.

3. How to Request a Return

To request a return, please contact us before sending any item back.

Email: service@niluoshi.shop

Please provide:

  • Order number;
  • Product name;
  • Reason for return;
  • Photos of the item if it is damaged, defective, or incorrect.

We will review your request and provide return instructions if your return is approved.

Please do not send products back without receiving return instructions from our customer service team.

4. Return Shipping Costs

Customer Responsibility

Customers are responsible for return shipping costs when returning items because of:

  • Change of mind;
  • Ordering the wrong item;
  • Ordering the wrong size;
  • No longer wanting the item.

Our Responsibility

We will cover the return shipping costs if the item:

  • Arrived damaged;
  • Is defective;
  • Is incorrect;
  • Is significantly different from the product description.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

  • Order number;
  • Description of the issue;
  • Photos of the product;
  • Photos of the packaging and shipping label.

After verification, we may offer:

  • A replacement;
  • A full refund;
  • A partial refund;
  • Another appropriate resolution.

6. Refund Processing

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method within 5-10 business days.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

7. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card company.
  3. Contact your bank because processing times may vary.

If you still have not received your refund after these steps, please contact us:

Email: service@niluoshi.shop

8. Order Cancellation

Orders may be canceled before they are processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow this Return & Refund Policy.

9. Exchanges

We currently offer exchanges only for:

  • Damaged items;
  • Defective items;
  • Incorrect items.

For all other situations, customers may return the original item and place a new order.

10. Return Address

Please do not send products to our U.S. office address unless instructed by our customer service team.

The return address may vary depending on the product and warehouse location.

Please contact us to obtain the correct return address before returning any item.

11. Contact Information

Niluoshi Customer Service

Email: service@niluoshi.shop
Phone: +1 (256) 223-8736

U.S. Service Address
1300 Meridian St N
Suite 200A
Huntsville, AL 35801
United States